Privacy Policy

Introduction

This Privacy Policy describes how Adaptic Health, Inc. ("Adaptic Health", "we", "us", or "our") and CaringHand™ Medical Group ("CaringHand Medical") collect, use, and share information about you when you use our website, mobile applications, and services (collectively, the "Services"). Adaptic Health operates the technology platform at getcaringhand.com, while CaringHand Medical provides medical services through licensed healthcare providers.

We are committed to protecting your privacy and handling your personal and health information responsibly. This policy explains our practices regarding data collection and use, and your rights regarding your information.

Information We Collect

Personal Information

We collect information that identifies you as an individual, including:

• Name, email address, phone number, and date of birth
• Billing and payment information
• Account credentials and preferences
• Communication preferences

Health Information

When you use our medical services, CaringHand Medical collects protected health information (PHI) including:

• Medical history and cancer diagnosis information
• Treatment history and survivorship care plans
• Current medications and supplements
• Symptoms, concerns, and health questions
• Communications with healthcare providers
• Laboratory results and medical records

Usage Information

We automatically collect information about how you use our Services:

• Device information (IP address, browser type, operating system)
• Usage patterns and interactions with our platform
• Interactions with CaringHand AI
• Pages visited and features used
• Cookies and similar tracking technologies

How We Use Your Information

To Provide Services

• Deliver cancer survivorship support and clinical care
• Connect you with licensed healthcare providers
• Provide personalized AI-powered insights through CaringHand AI
• Coordinate your care and follow-up
• Send appointment reminders and health notifications

For Payment and Operations

• Process subscription payments and billing
• Verify insurance coverage and process claims
• Improve our Services and develop new features
• Conduct quality assurance and provider training
• Comply with legal and regulatory requirements

For Communication

• Respond to your questions and support requests
• Send service updates and important notices
• Provide educational content about cancer survivorship
• Send marketing communications (with your consent)

How We Share Your Information

With Your Healthcare Team

We share your health information with CaringHand Medical providers and care team members involved in your treatment.

Service Providers

We work with trusted service providers who help us operate our Services, including:

• Cloud hosting and data storage providers
• Payment processors and billing services
• Communication and email services
• Analytics and performance monitoring

These providers are bound by confidentiality obligations and may only use your information as necessary to provide services to us.

Legal Requirements

We may disclose information when required by law, such as:

• In response to court orders or legal process
• To comply with regulatory requirements
• To protect the rights, property, or safety of CaringHand, our users, or others
• In connection with public health and safety activities

With Your Consent

We may share information in other circumstances with your explicit consent, such as sharing records with your primary care physician or other healthcare providers.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• HIPAA-compliant security controls
• Regular security audits and assessments
• Restricted access to personal information
• Employee training on privacy and security
• Secure authentication and access controls

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Your Privacy Rights

You have important rights regarding your information:

Access and Copies

You have the right to access and obtain copies of your health records and personal information.

Correction

You may request corrections to inaccurate or incomplete information.

Deletion

You may request deletion of your personal information, subject to legal and regulatory requirements.

Restrictions

You may request restrictions on how we use and disclose your health information.

Opt-Out

You may opt out of marketing communications at any time by following unsubscribe instructions in our emails or contacting us directly.

To exercise these rights, please contact us at privacy@getcaringhand.com or through your account settings.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our Services
• Improve website performance and user experience
• Provide personalized content

You can control cookies through your browser settings, though this may affect your ability to use certain features.

Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last modified" date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: